Terms of Service

These Terms of Service ("Terms") govern your access to and use of MindPAL, operated by PAL ("we", "us", or "our"). By using MindPAL, you agree to these Terms.

These Terms also serve as the End User License Agreement (EULA) for the MindPAL mobile app. For subscriptions and purchases made through the Apple App Store, Apple's Standard End User License Agreement also applies; to the extent it conflicts with these Terms for App Store users, the Apple Standard EULA governs your license to use the app.

You must read and accept these Terms before using MindPAL. If you do not agree, do not use the app or website.

MindPAL is an AI-powered emotional support and wellbeing companion. It offers reflective conversation, journaling-style guidance, mood support, and optional voice interaction.

MindPAL is not a medical device, therapist, psychologist, psychiatrist, counselor, or emergency service. It does not provide diagnosis, treatment, prescriptions, clinical advice, or crisis intervention.

Do not use MindPAL if you are in immediate danger or may harm yourself or others. Contact local emergency services or a trusted person immediately.

Responses are generated by artificial intelligence and may be inaccurate, incomplete, inappropriate, or unsuitable for your situation. You are responsible for how you use AI-generated content.

When you send messages, reflections, check-ins, prompts, uploaded or attached content, or voice transcripts, that content and limited context from the conversation may be sent to third-party AI services — Anthropic for text and safety AI, and ElevenLabs for voice — to generate responses, provide wellbeing features, maintain safety, and prevent abuse.

Before this data is shared, the app discloses what is sent, names Anthropic and ElevenLabs, and asks for your explicit permission. Do not submit information you do not want processed by these providers. AI providers process the content under their own policies and our agreements, are required to protect it to a standard equal to our Privacy Policy, and may retain limited data where required for security, abuse prevention, or legal compliance.

• Provide accurate account information where required.
• Use the service lawfully and respectfully.
• Seek professional help for serious mental health or medical concerns.
• Do not rely on AI for critical medical, safety, legal, financial, or emergency decisions.

MindPAL offers MindPAL Plus, an auto-renewable monthly subscription that unlocks expanded messaging, included premium voice minutes, and Plus-only features. The price is shown in the app on the subscription screen before purchase (for example, US$9.99/month; prices are localized and confirmed at checkout by your app store).

MindPAL also offers optional one-time (consumable) purchases such as additional voice minutes and Chat Token packs. These are charged once and do not auto-renew.

Payment is charged to your app store account at confirmation of purchase. An auto-renewable subscription renews for the same period and price unless it is turned off at least 24 hours before the end of the current period. You can manage or cancel a subscription anytime in your app store account settings; deleting the app does not cancel a subscription. Any unused portion of a free trial, if offered, is forfeited when you purchase a subscription.

Voice features may receive user audio, convert it to text, and generate audio responses. This processing may be performed by ElevenLabs and Anthropic. For more details on processing, retention, and consent, see our Privacy Policy and in-app voice consent notice.

Our Privacy Policy explains what information we collect, how we use it, what data may be sent to third-party AI providers, and how you can exercise your privacy rights.

We use third-party providers including Anthropic (chat and safety AI), ElevenLabs (voice), Firebase Analytics, app stores, payment processors, and infrastructure providers. Their handling of data is described in our Privacy Policy, and AI providers are required to protect your data to a standard equal to ours.

We may modify, suspend, or discontinue features with reasonable notice where practicable.

MindPAL content, branding, and software are owned by PAL or its licensors. You receive a limited, non-exclusive license to use the service for personal, non-commercial purposes.

We may suspend or terminate access for violations of these Terms or to protect users and the service. You may stop using the app at any time and delete your account in Settings.

The service is provided "as is" and "as available" without warranties of any kind. To the maximum extent permitted by law, PAL shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss arising from your use of or reliance on AI-generated content.

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles.

We may update these Terms. Material changes will be communicated in-app or by other reasonable means. Continued use after the effective date or updated "Last updated" date constitutes acceptance.

Questions and support requests: support@pal.services. PAL, Georgia, United States.